Incident management
FIOR trainers are trained critical incident leaders, who have experienced the real thing, and who can assist your organisation to select and train the right managers to become positive leaders in the high pressured environment of emergency situations.
Their approach based on merging theory with tradecraft and the provision of a toolkit to assist those leaders to effectively handle a critical incident is unique in the market place. An excellent manager does not automatically possess the leadership qualities to succeed in a critical incident. FIOR can provide training which assists Gold, Silver and Bronze players to succeed in their roles.
The listed training events will not only prepare your staff to manage critical incidents and stop those incidents becoming disasters but will also prepare them to seamlessly move into the Preparing Scotland Integrated Emergency Management structure utilised by the emergency services and government agencies in a declared major incident.
For more information on any of our courses contact us today
Gold / Strategic (maximum of 10 attendees)
- 3 hour session
- Roles & responsibilities of Gold
- Awareness session and practical tradecraft in regard to organisational Incident Response Plan
- Decision log training
- Their individual role within an Integrated Emergency Management incident as laid out in the Scottish Government guidance of ‘Preparing Scotland’
- Experiential session with proven Gold leads
Silver / Tactical / Incident Manager (maximum of 10 attendees)
- 7 hour session
- Contextual setting – Importance of People & Planning
- Individual introspective leadership profile & development exercise
- Leadership
- Golemans’ theory of leadership as an ‘array of golf clubs’
- Leadership approaches
- Action Centred Leadership
- Establishing command & control
- IIMRAC briefing tool
- Delivering effective Incident Management Team meetings
- Information handling
- Probing question & active listening techniques
- Assertive communication
- Emotional intelligence
- Decision Making
- Confirming your own decision making style – strengths & weaknesses
- Converting the Rational Decision Making Model to the incident environment and a Recognition Primed approach
- Logging & recording key decisions
- Roles & responsibilities of a loggist
- Requirements for a key decision log
- How to record key decisions
- Summarising key components of the above within an interactive series of discussions around a ‘real’ incident within the petro-chemical industry.
Attendees to the course will be provided with a memory stick containing supporting material for each of the listed outcomes and a completion certificate.
Bronze / operational / Incident Team members (maximum of 10 attendees)
- 4 hour session
- Their individual role within an Integrated Emergency Management incident as laid out in the Scottish Government guidance of ‘Preparing Scotland’
- Leadership approach
- Awareness session and practical tradecraft in regard to the organisational Incident Response Plan